The status lifecycle
Every booking moves through a series of statuses from request to completion. Here's what each one means.
| Status | Meaning | Your action |
|---|---|---|
| Pending | New request, waiting for you to accept | Accept or decline within 24 hours |
| Confirmed | Accepted, payment held, on your calendar | Prepare for the appointment |
| In progress | Booking start time has passed, service is underway | None — auto-completes after duration |
| Completed | Service finished, payout queued | None — funds clear to your balance |
| Cancelled | Cancelled by shopper or specialist | Refund handled per your policy |
| No-show | Shopper didn't arrive | See handling no-shows |
| Refunded | Payment returned to shopper | Funds removed from your balance |