Handling no-shows

What to do when a shopper doesn't turn up for a confirmed booking.

Updated 2026-04-07

Mark as no-show

If a shopper doesn't arrive within a reasonable window after the booking start time, you can mark the booking as a no-show.

  1. Open the booking

    From /service-specialist/bookings, open the booking.

  2. Press Mark as no-show

    On the detail panel, the Mark as no-show action appears once the booking start time has passed.

  3. Add an optional note

    You can record what happened (e.g. "Waited 30 mins, no contact") for your own records and any future dispute.

What happens next

  • The booking moves to the No-show status in your dashboard.
  • The shopper is notified that the booking was marked as a no-show.
  • Depending on your cancellation policy, the payment may be retained in full or partially refunded — see cancellation policies.

Related Articles

Cancellation policies

Set the rules for when shoppers can cancel and how much they get back.

Accepting bookings

Move a booking from pending through to completed using the booking detail modal.