Verification rejected

What it means and what to do when your verification submission is declined.

Updated 2026-04-07

Why verifications get rejected

The most common reasons:

  • Blurry or partial document images. All four corners of the ID must be visible and the text legible.
  • Mismatched names. The name on the ID must exactly match the name on the business profile.
  • Expired ID. Government IDs must be in date.
  • Selfie not matching the ID photo. Re-take the selfie in good lighting, no sunglasses or hat.

How to fix it

  1. Read the rejection reason

    The notification email and the verification page itself state exactly what was wrong. Read it carefully before re-submitting.

  2. Re-upload corrected documents

    Go to /service-specialist/settings/business-details?section=verification and re-upload only the documents flagged. Other documents stay as they were.

  3. Re-submit

    Press Submit for review. Most re-submissions are checked within 24 hours.

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