Can't accept bookings

What to check when the Accept button isn't working or no bookings are coming in.

If the Accept button doesn't respond

  1. Reload the page — it may be a transient connection issue.
  2. Check your internet connection. If you're on mobile data, try Wi-Fi.
  3. Sign out and back in.
  4. Try a different browser or the mobile app.

If you're not getting bookings at all

It's not a bug — it usually means one of the following:

  • Verification incomplete. Unverified specialists don't appear in shopper search results. Check /service-specialist/dashboard for the verification banner.
  • Profile incomplete. No cover image, no bio, no services published — shoppers won't book.
  • No availability set. If your calendar has no open slots, no bookings can land.
  • Services not published. Services in Draft are invisible to shoppers.
  • Cancelled too many bookings recently. Cancellation rate affects search ranking.