How conversations start today
Provider conversations usually begin from an existing relationship, not from a blank compose screen.
The two most common entry points are:
- Message Client from a booking in /service-specialist/bookings
- Message Client from a linked client record in /service-specialist/clients
Why the action can be disabled
Messaging only works when the client is tied to a real Tobinrin account and a valid conversation context can be created.
If the client is a walk-in or a manually added record that is not linked to a registered shopper, the message action may stay unavailable.
Best practice
Start from the booking whenever possible so you keep the appointment context attached to the conversation.