Replying to clients

Reply in real time, use inline replies, add quick reactions, and send supported attachments.

What the chat supports

Provider messaging is real time, so new messages, read state, and typing indicators update without a page refresh.

Inside a conversation, you can:

  • send text messages
  • send supported images, PDFs, and videos
  • reply to a specific message
  • add or remove emoji reactions
  • paste links, which render as clickable previews

Inline replies

Use reply when you want to answer one message without losing the thread, especially in longer conversations about appointment changes, prep instructions, or questions.

Typing indicators

When either side is actively typing, Tobinrin shows a typing indicator in the thread so the conversation feels live rather than delayed.

Attachments

Use the paperclip button to attach up to 10 supported files. See Sending attachments for file types and size limits.