Rescheduling bookings

Move a confirmed booking to a new date or time without cancelling it.

When to reschedule

If a shopper asks to move their appointment, or you need to shift your schedule, rescheduling keeps the booking and payment intact — no need to cancel and rebook.

  1. Open the booking

    Go to /service-specialist/bookings and select the booking from the list.

  2. Press Reschedule

    On the detail panel, press Reschedule. You'll see your calendar with available slots.

  3. Pick a new slot

    Choose a new date and time. Tobinrin checks availability and warns you if the new slot overlaps with another booking.

  4. Confirm

    Enter a Reason for rescheduling, then press Reschedule. Tobinrin records the change and reason and sends a booking-update notification to the shopper.