Pending is normal
Some providers review every booking manually before confirming. If your booking is Pending, the provider has received it but hasn't accepted it yet. You don't need to do anything — you'll get a push and email notification the moment they confirm.
If it's been pending too long
- Within a few hours of booking — give the provider time. Most confirm within 2 to 4 hours during business hours.
- More than 24 hours — send them a message to check in. If they don't reply by the appointment time, you can cancel without penalty.
- Provider never responds — open the booking and tap Cancel. Any online payment is refunded in full for unconfirmed bookings.