Viewing booking details

Understand every part of the booking detail panel โ€” services, totals, payment status, and policies.

What the detail panel shows

Open any booking from /shopper/bookings to see the full detail panel on the right. It's organised into clear sections:

  • Cover and status โ€” the provider's cover image, the booking status badge (Confirmed, Pending, Completed, Cancelled, No show, In progress), and the booking reference.
  • Actions โ€” Message provider, Get directions, Reschedule, Cancel, Leave a review (once completed).
  • Services booked โ€” every service line with duration and price, plus a breakdown of service charges and tax.
  • Totals โ€” Line total, Total, and Left to pay at store if any amount is still due in person.
  • Payment info โ€” which method was used, how much was paid online, and the last 4 digits of the card if applicable.
  • Cancellation policy โ€” the provider's refund rules.

Line totals and service charges

If a service has additional charges (e.g. extra-length hair, add-ons), they appear indented underneath the service name with a running subtotal. Tax is shown separately so you can see exactly what you're paying for.