When you can reschedule
The reschedule flow accepts Confirmed and Pending bookings. You must choose an available slot; completed or cancelled bookings cannot be changed through this flow.
Open the booking
Go to /shopper/bookings and tap the upcoming appointment you want to move.
Open the reschedule action
In the booking detail panel, choose Reschedule Appointment from Reschedule or Cancel.
Choose a specialist and a new slot
Keep the assigned specialist or select another available specialist, then press Continue. Choose an available date and time and continue to Review and Confirm. Changing specialists is not supported here for bookings assigned to multiple specialists.
Give a reason and confirm
Review the old and new times and enter a Reason for rescheduling. Press Confirm Reschedule and wait for Booking Updated!. The provider is notified of the change.