Cancel from My bookings
Open your bookings
Go to /shopper/bookings and select the appointment from the list. Only upcoming bookings can be cancelled — completed, cancelled, and no-show bookings are read-only.
Open the reschedule/cancel menu
Inside the booking detail, tap Reschedule or Cancel. A modal opens with both options.
Confirm cancellation
Choose Cancel Appointment, review the refund information, then press Continue with Cancellation. On the final confirmation screen, press Cancel Appointment. Wait for the cancellation to succeed before leaving the page.
How refunds are calculated
When a cancellation policy is available, the booking detail shows its applicable rules. These can include:
- Free cancellation cutoff — the minimum notice required to qualify for a full refund under that rule.
- Partial refund rules — each rule lists a cutoff (hours before the appointment) and the refund percentage.
- No-show fee — a flat ₦ amount or percentage charged if you miss the appointment.
The exact numbers come from the provider, so review the cancellation preview before you confirm. Cancellation and refund processing are separate: Cancelled does not mean the refund has arrived. See refunds for timing and support. If no refund rule is available, contact the provider for clarification.
Reschedule instead
If you still want the service, press Reschedule Appointment from the same menu. This keeps your payment attached to the booking while you choose a new slot — no refund is triggered.