Sending attachments

Current support

Provider messaging supports text plus file attachments from the paperclip button in the composer.

You can attach up to 10 files to a message.

Supported files

The file picker accepts:

• images: JPEG, PNG, WebP, GIF, and AVIF
• documents: PDF
• videos: MP4, QuickTime, and WebM

Images and PDFs can be up to 10MB each. Videos can be up to 50MB each.

Sending files to a client

1. Open the conversation

   Go to /service-specialist/messages and choose the client conversation.

2. Attach files

   Press the paperclip button and select one or more supported files.

3. Wait for upload

   Each attachment shows Uploading..., Ready, or an error. You can remove a file before sending.

4. Send

   Add message text if useful, then press Send. Tobinrin can send ready attachments with or without message text.

How clients see them

Images show as previews, videos play inline with controls, and PDFs or other accepted files appear as downloadable file cards.