Check the basics first
- Make sure you're using the shopper login page at /login/shopper. Specialists sign in at a different URL.
- Confirm the email is the exact one you signed up with — typos are the most common cause.
- If you signed up with Continue with Google, you need to sign in the same way. Email/password won't work for Google-linked accounts until you set one.
Resetting your password
From /login/shopper, tap Forgot password? and enter your email. Open the reset email (valid for 1 hour) and set a new password.
2FA code not working
- Make sure your device clock is accurate. TOTP codes are time-based.
- If the 6-digit code shows "invalid", wait for the next rotation (30 seconds) and try again.
- Use one of your saved recovery codes if you lost access to the authenticator.