Check the basics
Most "delayed" payouts are actually working as designed. Run through this list first.
- Is the booking actually completed? Payment settlement depends on completed bookings and the configured payout setup.
- Is your bank info correct? Check /service-specialist/settings/payments and confirm the saved bank account details are accurate.
- Have you seen a payment or payout-related notification? Review recent notifications and payment-related messages for clues about what needs attention.
- Have refund or dispute events affected the booking? These can change the final amount that settles out.
When to contact support
If all the above check out and the payout still looks wrong or overdue, contact support with:
- Your specialist account email
- The booking IDs that were due
- A screenshot of your bank details page